Simple High-Rise Laundry Drying Rack Safety & Balcony Awareness

Effective Date: December 10, 2024

Last Updated: December 10, 2024

1. Introduction

High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide ("we," "our," or "us") is committed to protecting your personal data in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, username
• Contact Data: Email address, district/location information
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing communications and your main focus areas
• Cookie Data: Information collected through cookies and similar technologies

3. How We Collect Your Personal Data

We collect personal data through:

• Direct interactions when you complete forms on our website
• Automated technologies including cookies, server logs, and web beacons
• Third-party sources such as analytics providers and advertising networks

4. Purposes for Using Your Personal Data

We use your personal data for the following purposes:

• To provide educational materials and awareness guides
• To communicate with you about our services and updates
• To improve our website and customize your experience
• To analyze usage patterns and trends
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Legal Basis for Processing

We process your personal data based on:

• Your consent (which you may withdraw at any time)
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests (where not overridden by your rights)

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers who assist in operating our website and services
• Analytics and advertising partners
• Professional advisers including lawyers and auditors
• Government authorities when required by law

We do not sell your personal data to third parties.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside Hong Kong. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Legal and regulatory obligations

Typically, we retain contact and marketing data for up to 7 years after your last interaction with us.

10. Your Rights Under PDPO

Under the Personal Data (Privacy) Ordinance, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdrawal: Withdraw consent for data processing (where applicable)
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing for direct marketing purposes

To exercise these rights, please contact us at privacy@balconylaundryguide.hk

11. Marketing Communications

We will only send you marketing communications if you have consented to receive them. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at hello@balconylaundryguide.hk
• Updating your preferences in your account settings

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or to exercise your rights regarding your personal data, please contact:

Data Protection Officer
Email: privacy@balconylaundryguide.hk
General inquiries: hello@balconylaundryguide.hk
Address: Hong Kong SAR, China

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong:

Office of the Privacy Commissioner for Personal Data
Address: 12/F, Sunlight Tower, 248 Queen's Road East, Wanchai, Hong Kong
Enquiry Hotline: (852) 2827 2827
Website: www.pcpd.org.hk

Effective Date: December 10, 2024

Last Updated: December 10, 2024

1. Agreement to Terms

By accessing or using the High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide website and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use our Services. These Terms constitute a legally binding agreement between you and High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide.

2. Jurisdiction and Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Hong Kong SAR for the resolution of any disputes arising from or relating to these Terms or your use of the Services.

3. Educational Purpose Only

Our Services provide educational information and general awareness about laundry drying rack placement and everyday balcony safety considerations. The content is for informational purposes only and should not be construed as:

• Professional safety consulting or engineering advice
• Legal compliance guidance or regulatory advice
• A guarantee of safety outcomes or risk elimination
• A substitute for professional inspection or assessment
• Building management or property-specific recommendations

You acknowledge that actual safety requirements vary by building, location, and circumstances. Always consult relevant professionals and comply with building regulations.

4. No Guarantees or Warranties

We expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to:

• Warranties of fitness for a particular purpose
• Warranties of merchantability
• Warranties of accuracy, completeness, or reliability of content
• Warranties regarding safety outcomes or improvements
• Warranties that the Services will meet your requirements or expectations

The Services are provided "as is" and "as available" without any warranty or condition of any kind.

5. User Registration and Account Responsibilities

When you register for our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

6. Acceptable Use Policy

You agree not to:

• Use the Services for any unlawful purpose or in violation of any regulations
• Misrepresent your identity or affiliation
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any portion of the Services
• Copy, reproduce, or redistribute content without permission
• Use automated systems to access the Services without consent
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Impersonate any person or entity

7. Intellectual Property Rights

All content, materials, trademarks, logos, and intellectual property on the Services are owned by or licensed to High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide. This includes but is not limited to:

• Text, graphics, images, and videos
• Software, code, and website design
• Educational materials and guides
• Logos, trademarks, and brand elements

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Payment Terms and Fees

Certain Services may require payment of fees. If you purchase any paid Services:

• All fees are stated in Hong Kong Dollars (HKD) unless otherwise specified
• Payment is due immediately upon purchase unless otherwise stated
• We accept payment methods as displayed during checkout
• All fees are non-refundable except as provided in our Refund Policy
• We reserve the right to change fees with 30 days' notice
• You are responsible for all taxes and fees associated with your purchase

Failure to pay fees may result in suspension or termination of your access to paid Services.

9. Limitation of Liability

To the maximum extent permitted by Hong Kong law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or goodwill
• Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim
• We are not liable for any damages resulting from your use or inability to use the Services
• We are not responsible for the actions or content of third parties

These limitations apply even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

11. User-Generated Content

If you submit any content to the Services (such as reviews, comments, or feedback):

• You retain ownership of your content
• You grant us a worldwide, perpetual, royalty-free license to use, reproduce, modify, and display your content
• You represent that you have all necessary rights to submit the content
• You agree that your content does not violate any third-party rights
• We reserve the right to remove any content at our discretion

12. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of third-party content or services.

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and content
• Provisions that by their nature should survive termination shall survive

You may terminate your account at any time by contacting us at hello@balconylaundryguide.hk

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website with a new effective date
• Sending an email notification to your registered email address

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

15. Dispute Resolution

In the event of any dispute arising from these Terms or your use of the Services:

• You agree to first attempt to resolve the dispute informally by contacting us
• If informal resolution fails, the dispute shall be resolved through binding arbitration in Hong Kong SAR
• Arbitration shall be conducted in accordance with the Hong Kong International Arbitration Centre rules
• Each party shall bear its own costs unless otherwise determined by the arbitrator

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact Information

For questions or concerns about these Terms, please contact:

Email: legal@balconylaundryguide.hk
General inquiries: hello@balconylaundryguide.hk
Address: Hong Kong SAR, China

Effective Date: December 10, 2024

Last Updated: December 10, 2024

1. Overview

At High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide, we are committed to your satisfaction with our digital educational products and services. This Refund Policy explains the circumstances under which refunds are available, the process for requesting a refund, and any applicable terms and conditions.

2. 14-Day Digital Product Guarantee

We offer a 14-day money-back guarantee for eligible digital products and services. If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the purchase date. This guarantee applies to:

• Educational guides and materials
• Online courses and training programs
• Subscription services (pro-rated for the unused portion)
• Consultation packages (if no sessions have been conducted)

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 14 calendar days of purchase
• You provide a valid reason for the refund request
• You have not violated our Terms of Service
• The product or service has not been fully consumed or completed (see exceptions below)
• You provide proof of purchase (order number or receipt)

4. Non-Refundable Items and Services

The following items and circumstances are not eligible for refunds:

• Completed consultation sessions or coaching calls
• Downloadable materials that have been fully accessed or downloaded
• Courses where more than 50% of the content has been accessed
• Purchases made more than 14 days ago
• Products or services obtained through promotional offers or discounts (unless otherwise stated)
• Gift cards or vouchers
• Third-party products or services purchased through our platform
• Services rendered in full before refund request

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to refunds@balconylaundryguide.hk within 14 days of purchase
• Step 2: Include your order number, purchase date, and registered email address
• Step 3: Provide a brief explanation of why you are requesting a refund
• Step 4: Attach any relevant documentation (e.g., screenshots of technical issues)
• Step 5: Allow up to 5 business days for us to review your request

We will acknowledge receipt of your refund request within 2 business days.

6. Refund Request Review Process

Once we receive your refund request, we will:

• Verify your purchase information and eligibility
• Review the reason for your refund request
• Check your account usage and activity
• Determine if the request meets our refund criteria
• Notify you of our decision within 5 business days

We reserve the right to request additional information if needed to process your refund request.

7. Refund Processing Timeline

If your refund request is approved:

• You will receive a confirmation email within 1 business day of approval
• The refund will be processed within 7-10 business days
• Refunds are issued to the original payment method used for purchase
• Bank processing times may vary and are beyond our control (typically 3-5 business days)
• You will receive a final confirmation once the refund has been processed

Total refund timeline from approval to receipt: 10-15 business days on average.

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For subscription services, we may provide a pro-rated refund for the unused portion
• For multi-part products where some content has been accessed
• For technical issues that affected only part of your experience
• At our discretion based on the specific circumstances of your case

Partial refund amounts will be determined on a case-by-case basis and communicated clearly before processing.

9. Refund Method and Currency

Refunds will be issued using the following guidelines:

• Refunds are issued in the original currency of purchase (typically HKD)
• Refunds are processed to the original payment method whenever possible
• If the original payment method is unavailable, we will contact you for alternative arrangements
• Currency exchange rate fluctuations are not our responsibility
• Payment processing fees are non-refundable

10. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial billing periods unless requested within the 14-day guarantee period
• You will retain access to the service until the end of the paid period
• To cancel, contact us at hello@balconylaundryguide.hk or use your account settings

11. Technical Issues and Service Disruptions

If you experience technical issues or service disruptions:

• Contact our support team immediately at hello@balconylaundryguide.hk
• We will work to resolve the issue promptly
• If we cannot resolve the issue, you may be eligible for a refund or credit
• Provide screenshots or detailed descriptions to help us assist you
• Refunds for technical issues are evaluated on a case-by-case basis

12. Exceptions and Special Circumstances

We may make exceptions to this policy in the following circumstances:

• Medical or family emergencies (documentation required)
• Duplicate purchases made in error
• Significant service failures on our part
• Unauthorized purchases (with proper verification)

All exceptions are at our sole discretion and require proper documentation.

13. Abuse of Refund Policy

We reserve the right to refuse refunds to users who:

• Have a history of excessive refund requests
• Have violated our Terms of Service
• Provide false or misleading information in refund requests
• Attempt to abuse or exploit this refund policy
• Engage in fraudulent activity

We may suspend or terminate accounts that abuse this policy.

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated effective date. Your purchase and use of our services after changes constitutes acceptance of the modified policy. Material changes will be communicated via email to registered users.

15. Contact Information for Refunds

For refund requests, questions, or concerns, please contact:

Refunds Department
Email: refunds@balconylaundryguide.hk
General inquiries: hello@balconylaundryguide.hk
Response time: Within 2 business days
Address: Hong Kong SAR, China

We are committed to providing excellent customer service and will work with you to resolve any issues.

Effective Date: December 10, 2024

Last Updated: December 10, 2024

1. Introduction to Cookies

This Cookie Policy explains how High-Rise Laundry Drying Rack Safety & Everyday Balcony Awareness Guide ("we," "our," or "us") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy. If you do not agree with our use of cookies, you should adjust your browser settings or refrain from using our website.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies allow the website to recognize your device and store information about your preferences or past actions. Cookies serve various purposes, including improving your browsing experience, analyzing website traffic, and delivering personalized content and advertisements.

3. Types of Cookies We Use

We use the following categories of cookies on our website:

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. These cookies help us improve website performance.
• Functionality Cookies: Allow the website to remember choices you make (such as language preferences) and provide enhanced features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance. These cookies may be set by third-party advertising partners.
• Analytics Cookies: Help us understand user behavior, measure website traffic, and improve our services based on collected data.

4. First-Party and Third-Party Cookies

We use both first-party and third-party cookies:

• First-Party Cookies: Set directly by our website and used only by us. We have full control over these cookies.
• Third-Party Cookies: Set by external services we use, such as Google Analytics, social media platforms, and advertising networks. These third parties have their own privacy policies governing their use of cookies.

Third-party services we use include: Google Analytics, Facebook Pixel, and other marketing and analytics platforms.

5. Session and Persistent Cookies

Cookies can be categorized by duration:

• Session Cookies: Temporary cookies that are deleted when you close your browser. These are used to maintain your session during a single browsing visit.
• Persistent Cookies: Remain on your device for a set period or until you delete them. These cookies remember your preferences across multiple visits.

6. Purposes for Using Cookies

We use cookies for the following purposes:

• To authenticate users and prevent fraudulent use of accounts
• To remember your preferences and settings
• To analyze website traffic and user behavior
• To improve website performance and user experience
• To deliver personalized content and recommendations
• To measure the effectiveness of our marketing campaigns
• To deliver targeted advertisements based on your interests
• To comply with legal and regulatory requirements

7. Consent Model and User Control

When you first visit our website, we display a cookie banner requesting your consent for non-essential cookies. You have the following options:

• Accept All Cookies: Allows all cookies including analytics and advertising cookies
• Decline: Blocks non-essential cookies; only strictly necessary cookies will be used

Your consent choice is stored for 12 months. You can change your preferences at any time by clearing your browser cookies and revisiting our website, or by contacting us at cookies@balconylaundryguide.hk

8. How to Manage and Delete Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete all cookies or specific cookies
• Block cookies from specific websites
• Block all third-party cookies
• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and prevent you from accessing certain features.

9. Browser-Specific Cookie Management

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

For mobile devices, consult your device's help documentation or the browser's support pages.

10. Third-Party Analytics and Advertising

We use third-party services for analytics and advertising purposes:

• Google Analytics: Tracks website usage and generates reports. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Facebook Pixel: Tracks conversions and delivers targeted ads. You can manage ad preferences in your Facebook account settings.
• Other Advertising Networks: We may use additional advertising partners who set cookies for targeted advertising.

These third parties have their own privacy policies and cookie policies. We encourage you to review them.

11. Withdrawal of Consent

You can withdraw your consent for cookies at any time by:

• Clearing your browser cookies
• Adjusting your browser settings to block cookies
• Using opt-out mechanisms provided by third-party services
• Contacting us at cookies@balconylaundryguide.hk to request cookie preference reset

Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal that requests websites not to track your browsing activity. Currently, there is no industry standard for responding to DNT signals. Our website does not respond to DNT signals at this time. However, you can control cookies through your browser settings as described in this policy.

13. Impact of Disabling Cookies

If you choose to disable cookies, you may experience the following limitations:

• Inability to log in or maintain your session
• Loss of personalized settings and preferences
• Reduced website functionality and features
• Less relevant content and advertisements
• Difficulty accessing certain pages or services

Strictly necessary cookies cannot be disabled if you wish to use our website.

14. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Displaying a notice on our website
• Sending an email notification to registered users

Your continued use of our website after changes become effective constitutes acceptance of the updated Cookie Policy.

15. Contact Information

For questions, concerns, or requests regarding our use of cookies, please contact:

Cookie Compliance Team
Email: cookies@balconylaundryguide.hk
General inquiries: hello@balconylaundryguide.hk
Address: Hong Kong SAR, China

We will respond to your inquiry within 5 business days.